The TOTO brand, a blend of elegant design and state-of-the-art technology, is a pride of Japan.
Obata Suikosho offers a diverse range as an authorized sales agent.
ITEM
WASHLET
We offer a wide range of recommended Washlet products, from a one-month rental service for customers to try the product first, to high-spec items featuring TOTO’s unique functions that ensure cleanliness around the toilet seat area.
TOILET
We provide a diverse range of products, from standalone toilets that can be retrofitted with a Washlet to integrated models that emphasise not only functionality but also elegant design.
VOICE
Speedy delivery
From placing the order to confirming the installation site, delivering the products, and actual installation, everything was incredibly fast.
I had anticipated it would take longer, but I’m glad to have been able to use the TOTO products much sooner than expected.
Great rental service experience
The generous rental service was fantastic.
I was a bit hesitant about making such a big purchase of a Washlet, but after trying it out during the one-month rental at home, I felt confident enough to go ahead and buy it.
I was very impressed with the receptionist’s courteous phone manner.
I was really impressed with the receptionist’s polite phone manner. It was great to be able to adjust the visit time easily.
The phone service was polite and smooth from start to finish, which I really appreciated.
Q & A
Q
Please provide with the tank model that can accommodate a Washlet with automatic (remote-controlled) toilet bowl cleaning function, such as the Apricot Series S1 or S2 models.
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A
≪Target Products≫
Apricot F: TCF4714, TCF4724, TCF4734, TCF4744 series
Washlet S1・S2：TCF6521, TCF6531, TCF6541, TCF6551, TCF6542, TCF6552, TCF6543, TCF6553 series
The compatible tanks include Purest EX, QR, MR, and similar models.
However, please note that installation may not be possible depending on the tank and toilet bowl model numbers.
For confirmation, please refer to the section "Toilets Compatible with Auto (Remote-Controlled) Toilet Bowl Cleaning Type".
＊We have linked Washlet Catalog Page 22 for your reference.
Q
Can the auto-cleaning time (5 seconds after standing up) be changed?
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A
≪Target Products≫
Neores RH：TCF（CES）9754・9764・9774 series
Neores AH：TCF（CES）9783・9793・9784・9794 series
Neores X：TCF（CES）9913・9923 series（excluding J suffix items）
Neores A：TCF（CES）9683・9693 series（excluding J suffix items）
Neores D：TCF（CES）9563・9573 series（excluding J suffix items）
Apricot F：TCF4310A・4311A・4320A・4321A・4330A（excluding J suffix items）
TCF4331A・4340A・4341A・4350A・4351A（excluding J suffix items）
TCF4311B・4311BR・4321B・4321BR・4331B
TCF4341B・4341BR・4351B・4351BR
TCF4410EA・4411EA・4420EA・4420EA・4421EA（excluding J suffix items）
TCF4430EA・4431EA・4440EA・4441EA・4450EA・4451EA（excluding J suffix items）
TCF4411EB・4411EBE・4421EB・4421EBE・4431EB・4431EBE
TCF4441EB・4451EB
5 seconds can be changed to 10 seconds.
You can confirm the setup method from the instruction manual of each product.
If you do not have the instruction manual on hand,you can check it from link provided.
Please enter the product number of your Washlet (TCF~) and confirm it by searching for the product number.
Q
Please teach me how to flush the toilet when there is a power outage or water supply interruption.
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A
TOTOHP_Customer Support provides ""Emergency Measures and Response"" where we introduce how to flush the toilet in various situations (videos available).
■Customer Support "Emergency Measures and Response"＞ In the event of a power outage
■Customer Support "Emergency Measures and Response"＞ In the event of water outage/water supply restriction
※Attention
・Please avoid directly adding water to the tank.
・It may cause cleaning issues or clogs and can lead to water damage to electrical components, resulting in malfunction.
・In the event of a disaster such as an earthquake where the drainage pipe is damaged, please refrain from flushing water into the toilet.
