Free Warranty Period and Repair Consultation
Please confirm the free warranty period in the warranty card and consult the dealer where you purchased the product.
For repair consultation, please contact us through CONTACT on our website.
Please enter the date of purchase, the product in question, the details of the problem, and the date and time you found the problem.
For inquiries by e-mail, please contact us at the following address.
e-mail：contact@obata-suiko.com
After-sales parts supply period
The supply period of after-sales parts required for repair varies for each product, so please check our or the manufacturer’s warranty card.
However, parts supply may be suspended due to overseas circumstances or manufacturer’s reasons.
Please note that we may not be able to supply parts even within the supply period.
Warranty coverage and precautions
If a defect or failure occurs within the warranty period under normal installation and use conditions, we will send aftermarket parts free of charge.
The following are not covered by the warranty
(1) Defects or malfunctions caused by incorrect installation, use (cigarette fire, organic solvent, etc.), or repair *Please select the cold weather specification for cold climates.
(2) Damage caused by carelessness during transportation or installation.
(3) Defects or malfunctions caused by the combination with the installation frame or parts other than ours
(4) Use for purposes other than general housing
(5) Defects or failures due to force majeure such as natural disasters
(6) Defects or failures due to contamination by foreign substances such as water or sand in hot springs, etc.
(7) Installation or use outside of Japan
If there is no warranty card, or if the warranty card does not include the date of installation.
We do not reissue the warranty card in case of loss.